2022 Gartner® Critical Capabilities for IT Service Management Platforms
In its latest "Critical Capabilities for IT Service Management Platforms" report, Gartner states: "We analyze the critical capabilities of service desk, service operations and business workflow automation in 10 ITSM platforms." ServiceNow received the highest scores among other vendors for every critical capability Use Case featured in the report, which include:
- Service Desk (3.76 out of 5)
- Service Operations (3.73 out of 5)
- Business Workflow Automation (3.81 out of 5)
Download the report to see why ServiceNow received its scores from Gartner and how it is evaluated against other IT service management vendors. You’ll also find key findings, recommendations and other insights on the IT service management platform market that ServiceNow views as invaluable.
Gartner, Critical Capabilities for IT Service Management Platforms, Rich Doheny, Chris Matchett, Siddharth Shetty, 1 November 2022.
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