Manage costs, support growth, and drive retention during an economic slowdown

During periods of economic instability and uncertainty, customer service leaders face some touch challenges. These generally fall into three main categories:

·       Lowering and prioritising costs

·       Scaling for growth and finding creative ways to increase revenue

·       Retaining customers, who may be facing the same challenges

Any one of these is difficult on its own and they may feel insurmountable when taken on all at once. You might be tempted to ride out the uncertainty without making changes – to just wait and see. But businesses that thrive take action.

There are things you can do today to optimise your service offerings whilst still operating within these tight constraints. This ebook provides actionable tips to help you find efficiencies, prioritise for scale and growth, and create experiences that customers will come back for – all backed by success stories from our customers.

A guide for CX leaders to adapt your customer service when facing uncertainty.