Solutions for Local Government Communicators Tasked with Facilitating Micro-to-Macro Resident Communications

There is no one technology system or channel capable of facilitating every possible resident communication, nor should there be. The spectrum of resident needs and inquiries necessitates using various systems and channels for optimal impact.

This white paper outlines the spectrum of prevailing communication needs of public communicators in local government. It offers guidance for triaging impact, identifying automation opportunities, and leveraging the ideal communication tools and channels for a right-sized response.