Freshservice Benchmark Report 2025

This report provides key insights into IT service management (ITSM) performance benchmarks, highlighting trends, challenges, and opportunities for improvement across organizations. It emphasizes the importance of measuring service efficiency, customer satisfaction, and resolution times to align ITSM strategies with business goals. The findings offer a data-driven perspective for IT leaders to evaluate their current operations and identify areas where automation, AI, and smarter workflows can improve overall service outcomes.

Take the next step: Compare your ITSM performance with industry benchmarks and identify areas for optimization.