All organizations have had to accelerate their digital workforce strategies to survive global disruption. But change is a constant, as is the need for organizations to continuously optimize their teams’ productivity. Whether adapting to current and future employees’ work preferences, ensuring a resilient workforce strategy that is adaptable to future changes, or attempting to differentiate themselves to win the war for customers and talent, organizations must continue to focus on delivering a modern user experience to employees.

The goal of this research paper is to provide the help needed by quantifying differences in IT operations performance, employee engagement, and business outcomes that correlate to differing levels of digital work technology maturity. This research sets out to prove that the processes, technologies, and investments organizations make have an impact across all these metrics.

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