AI Academy: Put AI to work for customer service

Generative AI (gen AI) is no longer a future possibility—it’s already revolutionizing customer service. While the potential applications of agentic AI span the entire customer service lifecycle, there are three areas where the technology can be used to help delight your customers and Generative AI (gen AI) is no longer a future possibility—it’s already revolutionizing customer service. While the potential applications of agentic AI span the entire customer service lifecycle, there are three areas where the technology can be used to help delight your customers and optimize your customer service