BMC HelixGPT: Harness generative AI for contextual conversations and actionable service management insights

BMC HelixGPT is a powerful generative AI toolset embedded in the BMC Helix platform, purpose-built for IT service management. Unlike basic GenAI tools, HelixGPT offers agentic AI—a system of autonomous bots that work alongside your teams to accelerate decision-making, reduce manual effort, and improve service outcomes.

It leverages pre-trained large language models (LLMs) and adapts to your enterprise’s unique data, including tickets, knowledge articles, and observability inputs, delivering precise, permission-aware insights and automations.

Key Capabilities:

• Bring your own model (BYOM) support for OpenAI, Azure, Google, and more
• Agentic AI bots that automate triage, assess risk, and drive resolution
• Contextual, intelligent chat experiences across IT, HR, and business functions
• Smart change risk detection and dynamic service modeling integration
• Summarization and handover assistance for seamless agent workflows

Business Value:

• Boosts IT productivity by automating repetitive tasks
• Enables intuitive self-service and faster response times
• Reduces change risk through AI-driven diagnostics and recommendations
• Helps teams focus on strategic outcomes, not just service noise

BMC HelixGPT turns enterprise data into action—giving IT teams the intelligence they need to work faster, resolve smarter, and deliver better user experiences across the board.