6 Questions to Ask When Choosing a Drive-Thru Voice Automation Vendor

Over the last few years, dine-in closures forced customers to switch to takeout, delivery, and drive-thru ordering. Despite widespread reopening, this trend is expected to continue, and drive-thrus remain the most popular option.

But increased customer demand and staffing shortages are challenging chain restaurants — who need to serve higher numbers of people, more quickly, more efficiently, and more accurately with less staff.

Voice AI, or conversational AI, is a popular automation solution, handling customer ordering by letting customers simply use what’s natural — their voice. But not all voice AI platforms are the same. If you are looking to ramp up your ability to serve your customers faster and more accurately through drive-thrus, here are 6 questions you should ask when considering a voice AI provider:

1. Is the quality of voice interaction natural and conversational?
2. Does it work well in challenging physical conditions?
3. How quickly can you get your menu data up and running?
4. Can the technology easily recognize a range of accents and common expressions?
5. Does the vendor have the experience to help you build an intuitive voice UI/UX?
6. Is the drive-thru part of an end-to-end platform that includes phone, kiosk and tableside ordering?