Streamlining Case Management: The Role of Tiered Case Processing in Pharmacovigilance

The safety of medicinal products is continuously monitored through various sources such as clinical data, electronic patient records, call centers, medical literature, and patient support programs for reporting Adverse Events (AEs). To handle the growing volume of AEs, a new and innovative solution is needed that prioritizes serious and clinically important cases. With industry already using technology to reduce manual labor, ground work is being laid to apply better and more efficient solutions. One approach is to implement a tiered case processing approach that groups and channels AEs based on complexity, relevance, and seriousness with the help of technology such as analytics and Artificial Intelligence. This approach when combined with an effective organizational design can improve efficiency, enhance risk management, and prioritize high-risk cases in pharmacovigilance systems.

Indegene is a digital-first, life sciences commercialization company. We help biopharmaceutical, emerging biotech and medical device companies develop products, get them to the market, and grow their impact through the life cycle in a more effective, efficient, and modern way. We bring together healthcare domain expertise, fit-for-purpose technology, and an agile operating model to provide a diverse range of solutions. These aim to deliver, amongst other outcomes, a personalized, scalable and omnichannel experience for patients and physicians. It’s what drives our team and our purpose to enable healthcare organizations to be future ready.