Hospitality Report 2024: Checking in with the hotel industry

Using insights and experts from across the hospitality industry, our latest report uncovers what today’s guests expect. Plus, how financial technology can help hotels provide a five-star experience while maintaining the highest standards of payments safety and security.

The hospitality industry never stands still. There are new markets to explore, new guests to host, and new trends to capitalise on. At the start of 2024, over 6,000 new hotels were under construction worldwide, with another 3,800 planned over the course of the year. And next year, hotel booking value worldwide is forecast to exceed $1 trillion for the first time.

But there are challenges ahead. Fraud is on the rise. Labour shortages continue. Operational costs keep increasing.

Hospitality is an industry that prides itself on exceeding guests’ needs. Can technology bridge the challenge and the opportunity?

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