Applications of AI in Health & Life Sciences 2024 Study

Senior industry leaders reveal key strategies for driving change with AI.

Health & Life Sciences leaders are bullish on AI, anticipating transformational change in both patient-facing and operational capacities. This study is based on survey results from leaders across Providers, Payers, Medtech and Life Sciences and outlines current and planned AI investments, top use cases, adoption challenges and defined AI value drivers. This is a commissioned study conducted by Forrester Consulting on behalf of Salesforce.

Health & Life Sciences leaders see AI as a key driver for personal success and to drive business priorities.

• 75%+ State organizations that effectively adopt AI will be more efficient, agile and improve patient/member communciations, experiences and outcomes.
• 86% believe the ability to effectively leverage tech, data, and AI will define success over the next five years.
• 60% report their company is not moving quickly enough to adopt AI.