State of Service Report, Fifth Edition
What 8,000+ agents and leaders are saying about the state of customer service
Customer service is changing. Read this report for data-driven insights on:
- How service organizations continue to adapt to an even more digital-first environment
- How economic uncertainty is impacting plans for investments in people, processes, and technology.
- The evolving role of field service in overall customer service strategies
- Approaches to talent management and development in a challenging labor market
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