Map Your Journey to AI-Powered CRM

In January 2024, Salesforce commissioned Forrester Consulting to survey over 700 global business leaders for their take on succeeding with AI for CRM.

Read "The Journey to AI-Powered CRM" study to discover:

• How companies are investing in AI for CRM
• What's blocking success with AI-powered CRM
• Expert strategies to adopt AI, including data readiness