Microsoft Teams & Telephony Why Businesses Prefer UCaaS Providers

Microsoft Teams has 300 million monthly active users, making it a cornerstone of communications for organizations everywhere. While those organizations have widely adopted the messaging and video capabilities in Teams, many find its telephony capabilities don’t meet their needs. In fact, almost 88% of those using Microsoft Teams for messaging and meetings, with a separate UCaaS provider for calling, plan to maintain those calling services.

In this white paper, you’ll learn why organizations across the globe prefer a third-party provider for telephony in Teams, the benefits of partnering with a third-party provider, and how Direct routing can add value to a Teams Phone license.