HBR Improving Employee and Customer Experiences Through Workflow DigitisationEN
Great customer experiences start with great employee experiences
Creating a great employee experience isn’t just a top priority for organisations today – it’s essential for increasing customer satisfaction and loyalty. Organisations that cultivate and support strong employee experiences enjoy increased collaboration and productivity, higher quality work and better customer experiences.
And it all starts with workflow digitisation.
A recent study on workflow digitisation by Harvard Business Review Analytic Services, in association with Adobe and Microsoft, reveals the positive impact it can have on businesses – especially the most digitally mature. These organisations have created streamlined processes that take the drudgery out of day-to-day work while enhancing security and data analytics. The result is better experiences for both workers and customers.
Read the full report, Improving Employee and Customer Experiences Through Workflow Digitisation, to learn more about the state of workflow digitisation, how to overcome its challenges, and ways you can start reaping its benefits.
