Building a Case for Service E-book

In times of economic uncertainty, automation holds the key to improving customer satisfaction while helping increase efficiency and productivity. To do this, you’ll need a comprehensive business case for service transformation. 

In the latest e-book, Building a Case for Service, Salesforce will lay out how to create a boardroom-ready business case, paired with advice from service leaders at Fisher & Paykel, nib Group, and Vocus. 

This Salesforce e-book will delve into the “how” behind service transformation, including:

• The key value drivers for service investment
• How to realise ROI quickly
• How Fisher & Paykel, nib Group, and Vocus have revolutionised their service offering and boosted efficiency and productivity
• How to create a business plan that will help you convince decision makers of the imperative of service transformation

About the sponsor: 

Salesforce is the customer company. Salesforce empowers companies of every size and industry to connect with their customers through the power of AI + data + CRM. Customer 360, the complete suite of products, unites your sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, so that your company can become a customer company, too. For more information, visit: www.salesforce.com/au.