Evaluating Customer Service Software

Evaluating customer service software can be hard. Even for the most experienced CX professional. After all, selecting the right customer service software requires juggling a wide range of priorities across the organization. Priorities defined by line-of-business (LOB) managers, contact center leaders, and IT teams. As someone leading the charge for change in your organization, here’s what you need to keep in mind to make the right choice: 

• Diverse stakeholder expectations
• Return on investment 
• Clear business rationale
• Effort of implementation and use

This buyer’s guide will help you select the right customer service software for your business — one that is is capable of delivering effortless customer service experiences and offers the fastest time-to-value.