How smarter workflows can help you thrive in a changing world. A leader’s guide to understanding and capitalizing on Deloitte and ServiceNow’s five trend expectations for 2023 and beyond.

Today’s strongest organizations are those built to thrive in change. We are watching a continuous evolution take shape all around us, from our vantage points as the worker, the customer, and the citizen—all within the greater context of turbulence and economic instability as well as a need for improved service delivery.

Together, these trends chart the future of work, setting a roadmap for how teams can position themselves to not just endure, but excel in the face of the changes and challenges we foresee for 2023 and beyond.