Improving CX in the Utilities Industry

With an early emphasis on usage control and conservation, most utilities have steadily shifted to a more customer-centric model over the past decade. The pace of change has continued to accelerate with the rapid global rise of mobile devices, 5G, and IoT; awareness and action on climate change; distributed energy resources … and a pandemic

Utility companies must be more agile to meet customers expectations.

In this whitepaper, learn how data can help:

●         Provide customers with personalized usage insights

●         Guide customers in reducing their carbon footprint

●         Recommend offers based on customer behavior