Harvard Business Review Study - Driving Professional Services Growth with Cloud ERP

Professional services firms are global talent brokers, matching an ever-changing roster of full-time and contract employees with the dynamic needs of clients. Billable hours and project milestones, and new metrics such as degree of innovation and Net Promoter Score that indicate customer satisfaction, are the critical indicators firms must track to deliver value to clients while preserving their profit margins.

The finance capabilities within a cloud-based enterprise resource planning (ERP) system, which is delivered as software as a service (SaaS), can provide a common platform that allows growing professional services firms to make better and faster decisions by tracking metrics such as employee utilization, intracompany billing, and cost overruns in real-time across far-flung and fast-moving organizations.