Financial Services Report 

What You’ll Find in This Report

6,058 FSI customers surveyed worldwide For the Connected Financial Services Report, Salesforce surveyed 6,058 financial service institution (FSI) customers worldwide to discover:

• Why customers switch financial services institutions

• What customers look for in a great digital experience

• Evolving sentiments on artificial intelligence, cryptocurrency, and consumer brands entering the financial space

Due to rounding, not all percentage totals in this report add up to 100%. All comparison calculations are from total numbers (not rounded numbers).