Decoding Generative AI for Customer Service

Generative AI-driven customer service yields lucrative results—from improved agent productivity to smarter self-service solutions. But how do you identify relevant use cases that drive maximum business value?

Download this exclusive report from Gartner® for tips on using generative AI in customer service and learn:

• How AI-driven automation can reduce average handle times (AHT) and improve the quality of customer interactions
• Three large language model (LLM) based approaches to determine generative AI usage areas in enterprise support
• Generative AI-driven customer service use cases that deliver near-term business value

Gartner®, How Can Generative AI Be Used to Improve Customer Service and Support?, 24 May 2023, Pri Rathnayake

GARTNER® is a registered trademark and service mark of Gartner®, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.