The State of Work 2023: Customer support trends

Slack launched a global survey of over 1,000 support desk workers, managers and executives and the results reveals the greatest challenges and opportunities facing customer service and support teams.

In this special edition of the State of Work report for customer support leaders, examine how support teams can improve productivity in today’s turbulent environment. In it, you’ll learn:

• The best way for support leaders to measure team productivity
• The biggest barriers to productivity faced by support workers
• How support leaders can capture the full potential of automation and AI