SMB ERP TECHNOLOGY VALUE MATRIX 2023

Small to mid-sized businesses (SMBs) face a number of challenges in today’s marketplace. Under pressure to remain competitive while cutting costs, SMBs adopt ERP systems to diversify their business models, enable descriptive and predictive analytics, and improve supply chain operations. Furthermore, SMBs have less tolerance for drawn-out implementation projects and continuous ERP consulting spend to configure and adapt their systems. To address these challenges, ERP vendors invest in industry-specific ERP packages, self-service tooling for extensibility and analytics, and solutions to support HR and Sales. As the footprint of an ERP system within an organization grows, so too does the potential value and risk. SMBs must consider the hidden costs of an ERP system as part of their evaluation, such as data storage, customization, training, and maintenance.