State of Service Report, Fifth Edition

See what 8,000+ agents and leaders are saying about the state of customer service

Customer service is changing. Read this report for data-driven insights on:

• How service organizations continue to adapt to an even more digital-first environment
• How economic uncertainty is impacting plans for investments in people, processes, and technology
• The evolving role of field service in overall customer service strategies
• Approaches to talent management and development in a challenging labor market