Watson Assistant: Customer Experience

"Customers don’t like digging for information and don’t want to be put on hold to get simple answers – they expect an immediate connection and quick resolutions to their problems. With IBM Watson Assistant you are empowered to deliver compelling experiences to your customers, by deploying powerful virtual assistants, that can do more than just chat.  AI chatbots powered by Watson are designed to understand the language of your business. They can quickly offer accurate answers, walk the customer through performing an action, and even complete routine tasks by leveraging backend integrations and robotic process automation."